FAQ

kelmoi™ is owned and operated by Hangzhou Yizhihai Machinery Equipment Co., Ltd. | Legal Representative: Li Xiongfei.
Registered Address: Room 1416-2, Building 3, Oriental Times Center, Shangcheng District, Hangzhou City, Zhejiang Province | Email: service@kelmoi.com | Telephone: +86 13827160641.

What does kelmoi™ offer?

kelmoi™ focuses on watches and related timepiece products intended for everyday use.

How can I contact customer support?

Contact us at service@kelmoi.com or +86 13827160641.

How are orders prepared?

Orders are reviewed and prepared promptly, with fast dispatch arranged once an order is ready to enter the shipping network.

Is shipment tracking available?

Where tracking is supported by the selected delivery service, tracking information will be provided after dispatch.

What is the return period?

Eligible items may be submitted for return within 30 calendar days after delivery, subject to our Return Policy.

What if an item arrives damaged or incorrect?

Contact service@kelmoi.com or +86 13827160641 with your order number and supporting photographs where appropriate. Our team will review the issue and provide the appropriate next step.