Shipping Policy

kelmoi™ is owned and operated by Hangzhou Yizhihai Machinery Equipment Co., Ltd. | Legal Representative: Li Xiongfei.
Registered Address: Room 1416-2, Building 3, Oriental Times Center, Shangcheng District, Hangzhou City, Zhejiang Province | Email: service@kelmoi.com | Telephone: +86 13827160641.

Fast Order Handling

kelmoi™ works to prepare orders promptly and arrange fast dispatch once an order is ready for shipment.

Delivery speed can vary depending on destination, carrier operations, customs procedures where applicable, seasonal volume, weather, and local delivery conditions.

Fulfillment

Orders may be fulfilled through facilities used by us or fulfillment partners according to inventory availability and destination.

Applicable shipping information is presented during the ordering process.

Tracking

Where the carrier supports shipment tracking, tracking information will be provided after dispatch.

A tracking record may sometimes require additional time to update after the parcel enters the carrier network.

Delayed or Missing Shipments

If tracking remains unchanged for an extended period or you believe a parcel may be delayed or missing, contact:

Email: service@kelmoi.com
Telephone: +86 13827160641

Our customer-service team will review the available shipment information and assist with the next appropriate step.