Return Policy

kelmoi™ is owned and operated by Hangzhou Yizhihai Machinery Equipment Co., Ltd. | Legal Representative: Li Xiongfei.
Registered Address: Room 1416-2, Building 3, Oriental Times Center, Shangcheng District, Hangzhou City, Zhejiang Province | Email: service@kelmoi.com | Telephone: +86 13827160641.

30-Day Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

For a standard preference-based return, the item should normally remain unused, unworn, undamaged, and in its original condition. Original packaging, manuals, protective materials, accessories, and other included components should also be retained where supplied.

Requesting a Return

Before sending a product, contact:

Email: service@kelmoi.com
Telephone: +86 13827160641

Please provide the order number, item involved, reason for the return, and supporting photos where relevant.

Return Destination

Please do not automatically send returns to our registered business address. Once the request has been reviewed, customer support will provide the correct return instructions and destination.

For preference-based returns, reasonable return shipping costs may be the customer's responsibility.

If an item arrives damaged, defective, incorrect, or materially different from the ordered product, we will review the matter and provide an appropriate return, replacement, or refund solution.

Approved refunds are normally initiated within 5–10 business days after an approved returned item has been received and inspected.